Worst. Phone call. Ever. I pick up, I do my shpiel, and it's five minutes (and twenty seconds!) later before I can get another word in edgewise. Total call time: 13:51. Usual call time for this problem: around five minutes, provided that the caller can state their problem in five sentences or less, and that they don't feel the need to repeat themselves a gazillion goddamn times.
Brain go "Bzzt*fry*" now.