(no subject)

[bubosquared]

Note to self: First thing tomorrow morning at work, amend last case of today to note that "(Starting to suspect customer is functionally illiterate?)" is not a snarky note, just trying to be helpful. Um. Yes. I really wasn't trying to be snarky, something just clicked halfway through the call, when I realised that if I spelled words out for this guy, or described the icons, he suddenly had a lot less problems with following instructions that hang on, I don't think this guy is stupid, he just can't read. Keeping that in mind suddenly made things a lot easier, which makes me think I'm right (and should amend the note to tel everyone else to spell and describe icons as much as possible), and also makes me feel guilty for nearly losing my temper and talking to him like he was five. Dammit.

Tech Support: where the fun never stops!

Comments

[dantesvendetta.livejournal.com]

Tech Support: where the fun never stops!

Don't you mean begins?

[bubosquared.livejournal.com]

Dammit, don't break my thing shell of optimism and reveal the gooey center of cynycism! I need that shell to get through the day! Sob.

[elfiepike.livejournal.com]

somewhere out there on the net there is (or was) a blog of a video-rental worker; among other anecdotes (most about the nature of checking in rented pornography), there were a couple of stories where it became clearer to the blogger over time that this customer or that customer couldn't read, or possibly just wasn't wearing their glasses. interesting stuff.

[bubosquared.livejournal.com]

Oh! I remember reading that blog, it was really interesting!