(no subject)

[bubosquared]

A conversation:

Melle: *calls salesrep* Hi, It's Sofie from the call centre. You left a message on the voicemail this morning?
Salesrep: That's right, Sofie. Sofie, I need [blahblahblah], can you do that for me, Sofie?
Melle: *already twitching slightly* Sure, can do! Could you tell me [information]?
Salesrep: I'm in the car, Sofie, so I can't get that information, but [information I can also use, though it's a lot harder to search using this].
Melle: Okay, I'll arrange for that.
Salesrep: Thanks, Sofie.
Melle: No problem, have a nice day!
Salesrep: You too, Sofie!

Note: This is a simplified version of this conversation, and for full effect try hearing the salesrep's end of the conversation as read by Zaphod Breeblebox, Infomercial Presenter.

[Poll #734429]

Comments

[perhael.livejournal.com]

In his mind, he was probably forging a connection. It must be some kind of sales rep trick. If it were me, I would have to seriously restrain myself from kicking his ass out through his ears.

[bubosquared.livejournal.com]

For serious, man. And I know some courses/books for managers and such claim it forges a connection, and I have to use someone's last name , or Sir/Ma'am at least once in a call, but. Once. When appropriate. ("Thank you for calling, Ms Smith," for example.) Not every damn sentence! Moderation, dammit!

[lokifin.livejournal.com]

That's why it's so fucking annoying. Because you know they're trying to manipulate you, AND because they're so unaware of how NORMAL conversations go, that they don't get how fake it sounds. So they suck twice.

[bubosquared.livejournal.com]

God, yes, that's exactly it, that they completely don't get that you know, we're most of us not morons, and we totally see right through the fucking act! (There's some cultural difference at work here too, to be fair, but still.)