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Who the hell throws away a nearly-full bottle of shampoo because the top broke off? More proof that common sense just isn't! I mean, I offered to reimburse the guy, but he refused. I said I'd pass on his comments, he said "it won't make a difference, don't even bother," dismissively. Okay, sir, whatever. Did you actually want something, or did you go through the trouble of calling just to bitch some? Because hey, fine, no skin off my back, just tell me so beforehand and 'll not waste my time suggesting actual, you know, solutions.
Honestly now.
(Y'know, the vast majority of the people who call us have a legitimate complaint and are polite and cooperative about getting it resolved, but every now and then you get a true asshole with problems bigger than a simple CSR can take care of.)
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the fact that it broke is a sign that everyone hates him and that the universe is against him. He just wanted to let you know that he knows that it was all on purpose!