(no subject)

It was the day before NaNo and all through the house, not a creature was stirring, except a writer having a complete and utter flailing freakout ...

My NaNo merch hasn't arrived yet, which is annoying me all to hell, but I have a wiki up for plotting and keeping track of worldbuilding and characters and stuff as I go along, and while my flat is a mess, I should be able to clean enough tonight to at least have my bedroom clean enough to write in. And I have characters and a basic starting plot, so I should be fine.

*knock on wood*

E-mail from a customer:

Many thanks that has resolved the problem. Thank you Sophie for your patience - you have restored my faith in customer service - regards Daniel.

I totally win at customer service! (Of course, this is the guy who'd just spent two hours on the phone with his phone company trying to get his phone line disconnected because he's moving, so his standards were probably a bit low, but still. Awesomecakes!)