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Summary of an e-mail I just received from a customer: "Your software's user-unfriendly and complicated and kinda shite, but your support staff are ace!" Um, thanks?
Had a minor epiphany/plot bunny about the fantasy novel I'm poking at. Quick poll: would you read a fantasy novel with a knitting (mage) hero and plot that centers on (magical) knitting? (This should go in my writing journal, technically, but meh, too lazy.)
