bubosquared | (no subject)

Current Mood: annoyed
Current Location: At work, Edinburgh, Scotland
Current Music: Dropkick Murphys, in head.

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(no subject)

A conversation:

Melle: *calls salesrep* Hi, It's Sofie from the call centre. You left a message on the voicemail this morning?
Salesrep: That's right, Sofie. Sofie, I need [blahblahblah], can you do that for me, Sofie?
Melle: *already twitching slightly* Sure, can do! Could you tell me [information]?
Salesrep: I'm in the car, Sofie, so I can't get that information, but [information I can also use, though it's a lot harder to search using this].
Melle: Okay, I'll arrange for that.
Salesrep: Thanks, Sofie.
Melle: No problem, have a nice day!
Salesrep: You too, Sofie!

Note: This is a simplified version of this conversation, and for full effect try hearing the salesrep's end of the conversation as read by Zaphod Breeblebox, Infomercial Presenter.

[Poll #734429]

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If anyone had said my name that much, I would have bitchslapped them into the next plane of existence!

I'm sure there's something someone could do in that kind of conversation that would annoy me more, so I only ticked 9, but I honestly can't think of anything right now. I hate it when people do that. I hate it so much. *feels for you*

And remember, this? Simplified version. There were at least a couple more "Sofie"s in there, and I honestly don't think he managed to go one whole sentence without throwing it it. And people wonder why i hate the Dutch?

(that's a joke, nobody re-invade my country, dammit!)

(Did you know their first name? You could've started aggressively using it back at them. *g*)

Seriuosly, I mean. I don't even hate it as much when I call a callcentre myself and they use my first name when they have my surname. I even preferthe people who take five minutes to actually arrive at their danm point to this kind of crap. Haaaate! *sicks Jayne on them*

... I might try that next time, actually. And practise my Zaphod voice for the occasion, hee! :D

In his mind, he was probably forging a connection. It must be some kind of sales rep trick. If it were me, I would have to seriously restrain myself from kicking his ass out through his ears.

For serious, man. And I know some courses/books for managers and such claim it forges a connection, and I have to use someone's last name , or Sir/Ma'am at least once in a call, but. Once. When appropriate. ("Thank you for calling, Ms Smith," for example.) Not every damn sentence! Moderation, dammit!

I gave it a seven for annoying because there's the faint amusement of them thinking it's a dead good commercial tactic.

But I'm not a customer! He can drop the act!

... unless he can't? Now I'm imagining him doing this, like, to his wife or something. Heee!

Exactly! I can't imagine how they ever switch off. "Morning, Elizabeth, this new glass of orange juice should put you in fine form for today's work. The choice you have made, Elizabeth, will supply you with over seventy per cent of your recommended daily amount of vitam-"

"Just pass me the glass, Dave."

Hee! Exactly! Also, can you imagine what he must be like during sex?

Well, at least he shouts the right name.

One hopes, anyway. ;D

*twitch*

When people do that, my first instinct is to flee. When unable to do so, my discomfort level rises WAY too high and I attempt to block out every other word (which is usually my name). *twitch* I can't stand that quirk some people have.

I couldn't give you a response about your job, however, since I don't know how the job market is in your parts. There are many on my flist that are having a hard time finding a job at all (from everywhere).

Good luck and hang in there.

I put "ticky box" 'cause "probably" isn't an option.

And I, too, chose 9 because I refuse to doubt the bottomlessness of some people's annoyingness/condescention.

*sigh* Ain't that the truth.

And I'm already looking, so yeah. :D

*hugs you* You'll be fine. You have the drive and the smarts. You can dooo it!

You're nice, I like you. :D

Well, I can always look, which is what I'm doing right now. Looking like hell, because this job pays like crap and feels like crap and blah. But yeah.

Thank you!

Egads, in RL they would probably unnerve you with firm handshakes and rehearsed making-eye-contact skills as well.

"If I agree that you have superior people skills and your human resources management course really paid off, will you cut it out already?"

Oh, god. Thanks for putting the silver lining on that cloud--i.e. that at least I don't have to put up with that.

Hee hee, oh the temptation to actually say that ...

little old people regularly call me "honey". i find that sometimees i think it's the cutest thing, and other times the only thing keeping me from killing is that they'll die soon anyway.

That's why it's so fucking annoying. Because you know they're trying to manipulate you, AND because they're so unaware of how NORMAL conversations go, that they don't get how fake it sounds. So they suck twice.

I have argued vociferously that using someone's name while on the phone with them, especially overusing it, can actually annoy people rather than form a connection.

They refuse to believe me so far. Argh.

Feel free to link to this post. :D (Please tell me they're not making people use customers's first names?)

I find it just depends on the person--for some of them, it's just a "You're nice, therefore I will call you honey" thing, for others it's a way to get all condescending on me. Blah.

God, yes, that's exactly it, that they completely don't get that you know, we're most of us not morons, and we totally see right through the fucking act! (There's some cultural difference at work here too, to be fair, but still.)

You broke my brain.

Hee! "Sorry"?

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